PeaceProject.ai LLC
This Schedule covers your CRM, and the email and text messaging we run through it. It sits on top of the Common Terms.
Reputation management. Reviews requested from your customers automatically at the right moment, review responses managed, and your rating growth tracked — configured through the CRM platform's reputation tooling.
CRM, email & SMS. A CRM on our white-labeled platform, set up to your sales process; starter email and text nurture sequences — the number included is stated on your Order Form, and we build them around the paths that matter for your business; up to two minor edits per sequence per month are included, and further sequences and bigger rebuilds are priced in the credit table; A2P 10DLC text-carrier registration handled for you; call routing/recording/logging through the CRM, with call and text usage billed at the rates in Exhibit A; and marketing email sent from a dedicated subdomain (like m.yourdomain.com) with its own SPF/DKIM/DMARC. We don't touch your existing root-domain email DNS unless you ask us to. Note on texting: carrier registration takes 2–6 weeks, can be rejected and need resubmission, and sequences can't turn on until it's approved. We aren't liable for carrier-review delays.
Phone, text & voice-AI usage is billed at the rates in Exhibit A (Add-On Services & Rates), which is the rate card for this Schedule. Your Order Form governs where it states a different rate or includes usage in your plan. Rates include a modest margin over our underlying carrier and AI costs and can change if those vendor costs change, with reasonable advance notice.
Text and call marketing is heavily regulated, and the rules land on the business whose customers are being contacted — you. This section sets out who does what, because getting it wrong is expensive for both of us.
What we do. We handle A2P 10DLC carrier registration, build the sequences, configure opt-out handling so that STOP works and is honoured within one business day, and switch on the recording announcement on every line we set up for you. If you ask us to turn that announcement off, we won't — California requires everyone on the call to consent to recording, and we're not going to help you break that rule.
What you do. You confirm that every phone number and email address you give us, or that comes into your CRM, was collected lawfully and with the consent the law requires for the messages you're asking us to send — that's prior express written consent for marketing texts and calls. You won't upload bought, rented or scraped lists. You'll keep your consent records and show them to us within five business days if we ask. You're the sender: you decide who gets contacted and what it says.
If a claim comes. Claims that messages or calls to your contacts broke the TCPA, CAN-SPAM, a state texting law, or a call-recording or wiretap law are yours to cover, including our defence costs — except where the problem was our own misconfiguration of the systems we built, which is ours. This runs both ways and it's deliberate: you control the list, we control the plumbing.
We can stop. If we think a list or a campaign presents a real consent problem, we can pause it immediately without that affecting what you owe. We'd rather have an awkward conversation than a class action.
Phone numbers & call recordings. Every phone number we set up for you is yours. On request, at any time and for any reason, we'll release it and help port it to a carrier you choose within 10 business days at no charge, and we'll never port, reassign, or disconnect a number without your written say-so. We'll help transfer or re-register your A2P 10DLC campaign the same way. Your call recordings are yours and are included in any export.
CRM. We host your CRM on our agency account during the term; you own all contact, conversation, and lead data at all times. At the end: a free CSV export within 14 days; optionally a full CRM snapshot, or continued hosting on a month-to-month basis, both at the rates in Exhibit A.